Patients continue to share overwhelmingly positive feedback about the care they receive from our clinical team. We are incredible proud of all of our team.Common themes include feeling listened to, treated with compassion, and given the time and reassurance they need.
Many patients highlighted how their doctor made them feel comfortable and at ease:
- "Always makes you feel at ease. Takes time with you."
- "Brilliant Dr, made me feel very comfortable voicing my concerns."
- "Very friendly and made me feel relaxed, explained everything to me, left feeling a lot happier."
- "This doctor's manner was very compassionate, felt comfortable and confident."
- "Lovely doctor, really friendly and put my nanna at ease."
Patients consistently praised the professionalism, kindness and expertise of our doctors.
Dr Brookes received numerous comments recognising her compassionate and reassuring approach:
- "Dr Brookes always listens, never judges me, explains and treats me like a human."
- "Dr Brookes was very professional and very thorough. Excellent examination... excellent service."
- "My doctor is so calming... she listens to you and her replies are so very calming. Good doctor. Am lucky to have a doctor like Dr Brookes."
Dr Shirley was also recognised for the confidence and trust she inspires:
- "Great doctor."
- "Dr Shirley is a very good doctor."
- "Best doctor in the surgery – no faults at all."
- "Dr Srivastava is an amazing doctor. Never had any problems and if I had to pick one doctor then it will be her."
Patients spoke warmly about Dr Cotter, highlighting the positive impact she has had on both their physical and mental wellbeing:
- "Dr Cotter is the only Dr I 100% trust – amazing doctor! Thank you."
- "Dr Cotter is amazing, she always listens and cares. I trust her and feel safe to be open... she has helped me with my mental health hugely. She is amazing with my children also."
- "Dr Cotter is a brilliant Dr as talking with her benefits my wellbeing... she's great in giving praise for how far I've progressed."
- "I haven't seen Dr Cotter before; she is probably one of the best doctors I have seen... very understanding and made me feel I had been listened to (and not rushed)."
Dr Hamer was praised for his supportive, patient-centred approach and the confidence patients have in his care:
- "Dr Hamer is an excellent GP... very supportive, caring and listens whilst making eye contact, which makes me feel listened to. I always book to see Dr Hamer even though I may have to wait for an appointment."
- "Dr Hamer is nothing short of brilliant. He listens. He helps. He does what he says. He does not fob you off... a truly great listener and top doctor who I appreciate."
- "Dr Hamer is an amazing doctor. He goes above and beyond if he can... all I can say is I wish there were more Dr Hamers in this world!"
Patients also took the time to recognise the wider practice team, with comments praising the helpful care navigators and the caring nursing team.