How Leave us feedback or raise a complaint
We welcome your feedback and are committed to providing the best possible care and service to our patients. If you would like to share a compliment, suggestion, concern, or make a complaint, please contact our team by email, or fill out the form on this page.
We take all feedback seriously and will respond in line with our complaints procedure. Your comments help us improve the services we provide.
Complaints procedure
We operate a complaints procedure as part of the NHS system for dealing with complaints. The practice complaints procedure meets national criteria.
To try and make the matter of dealing with complaints easier and fairer we have an in house complaint procedure. This does not deal with matters of legal libility or the question of compensation, but will give us the opportinity of investigating and if necessary, correcting any problems which may arise. You can request a copy of our complaints procedure from our Reception team
if you wish to make a formal complaint complete our online comments & complaints form further down this page.
Complaining to The Ombudsman
It is the intention of the National Health Service that complaints should be dealt with locally, but you have the right to complain to the Parliamentary and Health Service Ombudsman. You can contact them by:
- visiting The Ombudsman website
- or by calling the Ombudsman on 0345 015 4033
Feedback & complaints form
If submitting a complaint, please provide as much detail as possible, including dates, times and the names of any people involved, if known.