Did not attend policy
We understand that sometimes appointments need to be changed. If you can no longer attend, please let us know as soon as possible so we can offer your appointment to another patient.
Every missed appointment means someone else may have to wait longer to be seen.
- If you arrive more than 10 minutes late for your appointment, you will not be seen and will need to book another appointment.
- For telephone appointments, the practice will make a minimum of two attempts to contact you using the telephone number recorded on your clinical record. If there is no answer, the appointment will be recorded as a DNA and the patient will need to rebook. Patients should ensure that their contact details are kept up to date.
Repeated missed appointments
If you miss three pre-booked appointments within 12 months without letting us know, we will send you a warning letter. Further missed appointments may lead to a review of your registration with the practice, in line with NHS guidance.
Thank you for helping us make the best use of appointments so we can provide timely care for all our patients.