Booking & cancelling appointments
All appointment requests require a triage form to be completed - these can be submitted online using SystmConnect, by telephone, or in person at the surgery. A GP will then review your request and determine the most appropriate care.
We aim to ensure you can speak to a clinician as soon as possible; however, we do prioritise those who have serious or urgent illness.
Use our online system
We encourage our patients to use our online system to request appointments. If you are unable to submit a request online do not worry, our telephone lines are still open and our reception team will be able to fill out a form on your behalf.
As well as medical advice and appointment requests, you can use the system to request fit notes, GP letters, medical reports, medication reviews and test results.
Appointment booking advice
Please submit your request as early as possible. This is to help us manage demand safely and efficiently and to also ensure we can offer you the most appropriate appointment. Please ensure you are available to attend or take a call when submitting your request.
Please complete a separate triage form for each condition you would like to discuss. This ensures we have sufficient information to assess each concern properly and allocate the appropriate appointment length, healthcare professional, and timeframe for your care.
If you or a family member are housebound and require a home visit, please submit your request before 10am. A GP will then contact you by phone to discuss your needs and assess the most appropriate care.
A GP will review the information you provide to ensure you are directed to the most appropriate healthcare professional (ie GP, physio, pharmacist) to help you.
Most appointments are provided on the same day, so please ensure you are available to attend the practice or take a phone call when submitting your request. For appointments with our nursing team (for example vaccinations, cervical screening, or wound care), please contact the practice by phone.
Please note that forms submitted after 4pm are unlikely to be processed during normal working hours. This means same-day or urgent appointments will not be possible for requests received after this time. If your problem is urgent and it is after 4pm, please contact the practice directly or seek appropriate urgent care.
For more information about how the triage system works please see our FAQs on online triage
Please tell us if:
- there’s a specific doctor, nurse or other health professional you would prefer to respond
- you would prefer to consult with the doctor or nurse by phone or face-to-face
- you need an interpreter
- you have any other access or communication needs
Home visits
If you are housebound and need an appointment, please submit a form online before 10:00am. A GP will contact you by phone to discuss your needs and assess the most appropriate care.
- All requests for home visits will be clinically triaged by an appropriate clinician on the day of request.
- Home visits are provided based on clinical need and patient circumstances, not on request alone.
- Requests received before 10am will normally be considered for same-day visiting where clinically indicated.
- Requests received after 10am, or when clinical capacity has been reached, will still beassessed for urgency, but the practice may not be able to provide a same-day home visit.
- Where a patient is assessed as requiring urgent or same-day care that cannot be safely delayed, they will be directed to the most appropriate alternative service , including NHS 111, urgent treatment centres, or emergency services (999/A&E), with clear safety-netting advice provided.
In accordance with guidance from the Royal College of General Practitioners (RCGP), home visits are provided only for patients whose medical condition prevents them from attending the surgery. All requests for home visits are assessed by a GP and prioritised according to clinical need.
Patients are expected to attend the surgery wherever possible. The surgery is the most appropriate setting for consultations, as GPs have access to examination facilities, diagnostic equipment and support services that are not available during a home visit.
A home visit may be appropriate for patients who are:
- Housebound or bedbound
- Receiving end-of-life care
- Too unwell to travel safely to the surgery
- At risk of serious harm if moved
A home visit is not appropriate for patients who:
- Do not have access to transport
- Find it inconvenient to attend the surgery
- Are mobile and able to leave their home
- Are children or young people who can be brought to the surgery
- Would be more appropriately managed through another healthcare service
Following clinical assessment, the GP may decide that an alternative form of care is more appropriate, such as a telephone consultation, a surgery appointment, referral to another healthcare service, or attendance at an urgent care centre or hospital.
Please note that requesting a home visit does not guarantee that one will be provided. The decision to undertake a home visit, and the timescale in which it is carried out, rests solely with the GP and is based on clinical need in accordance with RCGP guidance.
A family member, friend, or carer can complete this form on your behalf. If you are unable to use the online system, please contact the practice and our care navigators will be happy to help you complete the request.
- 846 York Road: 0113 264 7278
- Rookwood Avenue: 0113 249 3011
Phone lines are open Monday to Friday, 8:00am to 6:30pm.
GP extended hours appointments
The GP Extended Access Service offers additional GP appointments, including evenings and weekends, making it easier for you to get an appointment at a time that suits you.
How do I book an appointment?
Contact your GP practice in the usual way to request an appointment. If there is no appointment available at your practice, they may offer you an appointment with the GP Extended Access Service, if appropriate.
If your practice is closed and you need medical help now, call 111 or alternatively visit NHS 111 online. The 111 service may also be able to book an appointment for you with the GP Extended Access Service.
Please note that your consent is required for an appointment to be booked for you.
Don't need your appointment? Cancel it!
We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it. Failure to attend booked appointments is a significant waste of NHS resources.
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
How to cancel your appointment
- Use your NHS account (through the NHS website or NHS App)
- Use the GP online system – SystmOnline
- Phone us on 0113 264 7278 (846 York Road), 0113 249 3011 (Rookwood Avenue), Monday to Friday from 8am to 6.30pm
When we are closed
If you need medical help when we are closed, call 111 or alternatively visit NHS 111 online.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.